Shipping policy
At Gessolane, we strive to offer reliable, fast, and transparent shipping for all our customers. All products are packaged with care and shipped directly from our U.S.-based fulfillment center.
1. SHIPPING TIMELINES & SUMMARY
To ensure complete clarity, our estimated delivery timeline consists of order processing time and transit time:
| Stage | Business Days | Details |
| Order Cutoff Time | 5:00 PM EST | Orders placed after 5:00 PM EST will begin processing on the next business day. |
| Processing Time | 1–2 Business Days | Monday–Friday, excluding U.S. federal holidays. |
| Transit Time | 3–5 Business Days | Monday–Friday, shipped via standard U.S. carriers. |
| Estimated Delivery Time | 4–7 Business Days | Estimated total time from order placement to delivery to your address. |
Note: Orders are not processed or shipped on weekends or U.S. federal holidays.
2. SHIPPING RATES & FEES
We offer simple, transparent standard shipping rates calculated at checkout:
- Orders of $50.00 or more: FREE Standard Shipping
- Orders under $50.00: $9.90 Flat Rate Standard Shipping
- No Hidden Fees: We do not charge handling fees, restocking fees, or other unexpected shipping charges at checkout.
3. SHIPPING DESTINATIONS & WAREHOUSE ORIGIN
Fulfillment Origin: All orders are fulfilled and dispatched directly from our U.S.-based fulfillment center.
Shipping Destinations: We currently ship exclusively to physical residential and commercial addresses within the contiguous United States.
P.O. Boxes & APO/FPO/DPO: We currently cannot ship to P.O. Boxes, APO/FPO/DPO addresses, or U.S. territories and overseas destinations.
4. ORDER TRACKING
Once your package is dispatched from our warehouse, you will automatically receive a shipping confirmation email containing your tracking number (FedEx, UPS, or USPS).
Please allow 24–48 hours for the shipping carrier to update the tracking information in its online system.
You can click the tracking link provided in your email to track the status of your shipment.
5. DAMAGED, LOST, OR MISSING PACKAGES
Given the architectural and fragile nature of our products, such as mirrors and wall panels, we take extra packaging precautions to help ensure safe arrival.
Damaged in Transit: If your package arrives damaged, please inspect the box immediately and contact us at gessolanehc@gmail.com within 48–72 hours of delivery. Please include photos of the damaged item, outer box, and shipping label so we can evaluate the issue and assist you with a replacement at no additional cost, where applicable.
Lost Packages: If your tracking status shows "Delivered" but you have not received your package, please check around your property and with your neighbors first. If the package cannot be found, contact us within 5 business days so we can open a carrier claim and assist you.
6. CONTACT US
If you have any questions, concerns, or inquiries regarding our Shipping Policy, please contact our support team:
- Email: gessolanehc@gmail.com
- Phone: +1-919-327-7687
- Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)